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The
following
article appeared, in an editied form, in the November 2007 edition
of the Digital Revolution supplement of Business &
Finance.
Remote
Control
Written
by Ranald Milne
What
would make you want to give up your next pay increase?
Well, according to a recent survey conducted in Ireland,
41% would give it up if
they could eWork.
eWork
is defined in Wikipedia as “…working at a distance
using information and communications technology”.
To
most people this tends to translate into “working from
home” but as a business strategy it’s better
described as “remote working”
since the tools and techniques for enabling home working can just as
well be
applied to satellite offices and global teams.
Whatever
you call it, it’s becoming a world-wide phenomenon.
The U.S. Department of Energy projects that the number of eWorkers will
reach
29.1 million by 2010, thus accounting for 27.4 per cent of the U.S.
workforce.
The Japanese, Canadian and Australian governments, recognising the
potential
economic, social, administrative and environmental benefits, have all
recently
announced national eWork targets.
It
seems that eWorking has the potential to change the way
we live as well as the way we work.
With the availability and common use of technologies such as broadband,
email,
mobile phones, the internet, Electronic Records management etc. it's
now
possible for knowledge workers to perform much of their job just as
effectively
away from the office as they can when in it.
The potential benefits and implications of this are huge, not
only for
individuals but also for employers and for society generally.
A major effect is to reduce traffic. This in turn reduces pollution,
infrastructure costs, fuel costs and commute times. Not having to
commute
results in additional time for family, friends and domestic matters,
less
stress and consequently better health, improved morale and the
potential for
renewing community ties. Research shows that a happier, healthier and
life
enabled workforce leads to higher productivity, less absenteeism,
better staff
retention and lower recruitment and training costs.
Removing location from the working equation also creates opportunities
to
reduce property and administration costs and “Continuity of
Operation” risks.
It increases the potential skills pool and attracts back into
the
workforce those unable to travel. The fact that workers can be at their
desk in
minutes increases operational flexibility and customer service.
But
eWorking hasn’t really caught on here yet. The Fourth
European Working Conditions Survey of the 27 member/accession states
shows us
in 20th place. This means that the critical
mass, necessary for
employers to feel comfortable with adopting this new way of working,
hasn’t
been reached; which is a pity, not only for aspiring eWorkers but also
for the nation.
Here
are a few of the reasons why.
Ø
Workers
who telecommute, either from home or
other remote location, report the highest levels of satisfaction with
and
loyalty to their company (Aug 07 Kenexa Research Institute)
Ø
Between
75 and 85% of workers are more
productive when working in a flexible environment, and employers can
trim
absenteeism by 60%. Workers who are allowed to work remotely report
greater job
satisfaction and commitment and are less likely to voluntarily leave
their job
or look for another (Prof. Patricia Roehling)
Ø
Irish
workplace absenteeism is 3.8% or 9 working
days per annum (Small Firms Association, 2007)
Ø
Work
related stress is the second most common
health problem in Ireland
(CEO, Vivas Health, 2007)
Ø
eWork
could help to reduce risk of a heart
disease epidemic (The Independent)
Ø
A
flu pandemic could keep 25% of the working
population at home for five to eight working days (Network World)
Ø
Irish
people are now spending more time on the
road than any other Europeans (Mar 06 Dr. Peter Jensen)
Ø
We
have the slowest bus speed of the major
European capitals, by 36%, and the average speed of buses in Dublin
will fall to around 11kmh/6.9mph (a
fall of 15%) by 2010. (Mar 06 Dublin
Bus)
Ø
The
number of cars and light goods vehicles to
rise by 44% by 2020 (Mar 06 NRA)
Ø
Reducing
the number of personally owned petrol
cars on Irish roads by just 10% would save 200m litres of fuel and take
500,000
tonnes of carbon dioxide out of our atmosphere every year (based on
2006 data
provided by Sustainable Energy Ireland)
However, eWorking
will not suit every worker, every manager or every job. Some people may
benefit
from training and some processes may need to be reviewed and revised.
To be
introduced effectively eWorking requires a new way of working
and for most,
a new way of thinking.
Ranald
Milne is
Managing Director of eWork Solutions
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